Domestic courier services

Courier services are well known among business and individual customers for their inherent promptness, reliability and guaranteed delivery personally to the Recipient. Being widely used for servicing of various parcels – from correspondence to trade goods and materials –courier services provide acceptance, transfer and delivery within the shortest terms and at the highest security level.

 

Courier services are part of the family of the so called Non Universal Postal Services (NPS).

See international courier services  »

Internal courier services are carried out within the country and include by standard:

  • Parcel picking up from  Sender's address;
  • Parcel delivery against signature to address of the Addressee;
  • Parcel registration, including date, time and minute of delivery, name, family name, position and signature of the  the shipment recipient.

 

Types

The main types of courier services provided by “M&BM Express”  are:

 

  • City courier – courier service within one settlement. Provided in two variants:

 

- Normal – delivery on the next working day after picking up the parcel;
- Express – delivery on the same day, within 4 hours after picking up the parcel.

 

Note: Lower prices and terms of the service “City courier” are available for the Municipalities of Burgas, Varna, Veliko Tarnovo, Plovdiv and Sofia (Capital). For courier services within one settlement, for all other municipalities, the prices and terms of the between-villages courier service shall apply.

  • Different settlements (Zone 1, Zone 2, Zone 3) - courier service for delivery of parcels from and to various settlements. The service is also related to delivery within the same settlement, located outside the territory of the Municipalities of Burgas, Varna, Veliko Tarnovo, Plovdiv and Sofia (Capital).

Acceptance

 

“M&BM Express” serves internal courier parcels with weight up to 50 kilograms. Parcels are charged for the higher value between the actual and volume weight. Volume weight is calculated under the following formula:

 

Volume weight (kg) = Height (cm) x Length (cm) x Width (cm) / 6000.

Rounded to complete kilogram.

 

Note: All parcels shall be control weighed out in the warehouses of the Operator. If a difference is found between the declared weight and the control one, the latter shall be accepted as true.

 

Orders for courier visit shall be accepted during official working days on telephone 0700 10100, respectively:

 

  • From 09:00 am to 4:30 pm – for settlements with office of “M&BM Express” (Dobrich until 4:00 pm, Vidin and Yambol until 3:30 pm, Blagoevgrad and Silistra until 2:30 pm, Smolyan until 1:30 pm)
  • From 09:00 am to 12:00 am – for settlements without office of “M&BM Express”;
  • From 09:00 am to 12:00 am – for service City courier Express.

 

Parcels shall also be accepted in “M&BM Express” post offices of  during working days from 09:00 am to 5:30 pm (Dobrich until 5:00 pm, Vidin and Yambol until 4:30 pm, Blagoevgrad and Silistra until 3:30 pm, Smolyan until 2:30 pm)

 

For parcels submitted at “M&BM Express” office the Client is awarded a 10 % discount of the weight price.

 

 

Delivery

 

The delivery term for internal courier parcels is from 1 to 3 working days after the day of picking up depending on the zone in which the settlement of the Addressee falls.

 

Internal courier parcels are delivered during official working days from 09:00 am to 6.00 pm.

 

Upon receipt of a parcel at an “M&BM Express” office the Client receives a 10 % discount from the weight price.

 

The following items and substances are be prohibited for placement in parcels:

1.  Drug, narcotic, psychotropic, strong active and poisonous substances;

2.  Weapons, explosive, combustible or other hazardous substances or items;

3.  Improper products or such incompatible with the moral principles;

4.  Items or substances, which due to their nature or packing may endanger the life and health of the employees of “M&BM Express” OOD or of other persons or may contaminate or damage other parcels or equipments;

5.  Religious materials of prohibited or unregistered in the country sects and organizations;

6.  Antiques for which there is no permit or certificate issued.

7.  In parcels except parcels with declared value placement of coins, banknotes, monetary signs, travel checks, precious items, platinum, gold, silver, processed or unprocessed precious stones and other valuable items is not  allowed.

Additional services:

  • Return documents;
  • Return receipt;
  • Fixed time for delivery;
  • Insurance;
  • Payment on delivery